Shipping policy
Kitbalep aims to provide customers with a clear and convenient shipping experience. Please make sure your shipping address and contact details are accurate before placing an order.
1. Order Processing Time
Orders are generally processed within 1–3 business days. Processing includes order verification, product preparation, and shipping arrangements. Processing may take longer during holidays or periods of high order volume.
2. Shipping Fees
Shipping fees are calculated based on the discounted merchandise subtotal:
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a US$12.99 shipping fee.
3. Estimated Delivery Time
After dispatch, estimated transit time is 7–15 business days. Including order processing, the total estimated delivery time is approximately 8–18 business days.
These timeframes are estimates only and are not guaranteed. Actual delivery may be affected by destination, carrier arrangements, weather conditions, customs inspections, and other circumstances beyond our control.
4. Order Tracking
After your order has been shipped, available tracking information will be provided through an order notification or the relevant communication channel. Tracking updates may take some time to appear. Please refer to the carrier's latest tracking records for the most current information.
5. Shipping Address
Please carefully check the recipient's name, shipping address, postal code, and phone number before submitting your order. If you need to change your address, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or shipping.
6. Shipping Delays
Delivery may be delayed due to peak shipping periods, severe weather, customs inspections, or other unforeseen circumstances. If your order has not arrived significantly beyond the estimated delivery timeframe, please contact us at [email protected] with your order number.
7. Contact Us
For shipping-related questions, email [email protected] or call +86 17691035256.